Store Support Helpdesk
How can we help your print store today?
Store Operations FAQs
Detailed guidance for automating your Xerox and printing business.
How do customers upload files using the Store QR code?
Customers can easily scan your unique store QR code using their smartphone
camera while at your store. Alternatively, they can search for your store
name directly on the Copiet platform from home. Both methods open your
portal, allowing them to upload original-quality files instantly without
needing WhatsApp or USB drives.
How to add service and attributes?
Attributes: Go to the Services tab, click Add New Attribute, and enter names
like "Paper Type" with values like "Glossy" or "Matte."
Services: In the Services tab, click Add New Service, provide a
name/description, and select your pre-created attributes to link them.
How do I configure my print pricing and paper options?
To add pricing navigate to the pricing tab and add base price for selected service.
To add the paper option navigate to service tab and click on the add value button in the attribute card to add paper options.
How do I manage incoming print orders?
Navigate to the "Live Queue" in your Store Dashboard. When a customer
uploads a file via QR code or remote link, it appears here instantly without
compression. Once you print the document, simply click "Mark as Printed" to
automatically notify the customer their order is ready for pickup.
Store Support Team
Need help setting up your store's pricing structure or managing your live queue? Our store support specialists are here to keep your business running smoothly.
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Average response time: 14 minutes